Shipping & Returns
COVID 19 Update
Our warehouse team and facility are taking the necessary steps to maintain a safe workplace and to preserve the health of our team. We might be experience short delays in order processing and shipping.
SHIPPING
Have a question about your order? Email hello@wethecurl.com with your order number in the subject line.
WHICH COUNTRIES DO YOU SHIP TO?
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom
- USA
My country isn't listed - As we expand, we're regularly adding more countries. Send us a note at hello@wethecurl.com and request your country.
HOW DO I TRACK MY ORDER?
We’ll keep you updated via email, and we’ll send the tracking number as soon as your order ships so you can check the status and see when your order will arrive.
WHAT IS THE RETURNS & EXCHANGES POLICY?
Returns and exchanges can be made within 30 days of purchase. Please note that we only accept returns or exchanges for damaged products, delivery of wrong products, unopened or unused products. To initiate a return or exchange, please reach out to hello@wethecurl.com
We are glad to help with damaged items. Please email pictures, a brief description of the damage, the order number, and your shipping information to hello@wethecurl.com We will follow up with next steps within 1-3 business days. In some instances, we may require the physical return of a damaged product so that the proper accommodation can be appropriately evaluated.